* SHIPPING POLICY
Delivery times are based on orders placed before 5pm on a working day (Monday – Friday), these will be processed and shipped the day after your order, providing that your payment has been accepted and your items are in stock.
Orders placed on weekends or bank holidays will be dispatched on the next working day.
Please note that a physical person must be present at the address to collect the parcel(s). If nobody is present, we ensure a card will be left with information on how to collect your order.
BELGIUM
Belgian orders will be sent using one of the many services provided by our courier partners DPD , and we will endeavour to have your parcel with you within 48 hours.
All orders after 6pm will be despatched the following day on the service you have selected and multiple options will be offered to you by text and email once your parcel has been despatched if you wish to change any information.
EUROPE & INTERNATIONAL
All orders outside Belgium will be dispatched on the day of ordering using DPD Service, delivery times can vary but with extensive tracking information provided by DPD , you will be able to monitor the progress of your parcel, tracking information will be emailed to you once the order has been dispatched.
Please note that shipping add costs will be incurred for overseas delivery on heavy items (golf club bags, travel Bags and other over size items). This charge will be added to your shipping cost upon checkout.
RETURNS POLICY
BELGIUM RETURNS
CONDITIONS
- Items must be in original, unworn condition with all tags and packaging intact
- Proof of purchase must be retained to easy your return
- This policy applies to orders placed within the eligible return period. Items purchased outside this window are subject to our standard returns policy
- PRO STAR GOLF reserves the right to refuse any returns that do not meet these conditions
- The goods must be returned to us within 15 days
- All orders total over 100,00 € are eligible for free returns. Depending on the return issue, a return fee could be charged for orders total under 100,00 €
If you wish to start a return, please drop us a mail to start the process, the address to use is info@proshoplempereur.be.
WE HIGHLY RECOMMEND USING A TRACKED DELIVERY SERVICE FOR ALL RETURNS.
All items must be returned with the polythene bag and all tags attached as per our terms and conditions of sale. If an item is returned in a state that cannot be resold, then the product maybe refused and will be returned to the customer accordingly.